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Describe what is not working or ask a “how do I” question for step-by-step help.
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AI-generated troubleshooting: this assistant answers from a fixed help guide — verify before making changes. The live build can use current app diagnostics with the member’s permission.
- 1Wait a few seconds. A slow connection can make a screen appear frozen while content loads.
- 2Close and reopen The Mole Hole. On a phone, swipe it away from recent apps, then open it again.
- 3Check the connection. Switch between Wi-Fi and mobile data, then retry the same screen.
- 4Restart the device. This clears a stalled browser or app process without changing the account.
- 5Install available updates. Update The Mole Hole, the browser and the device operating system before trying again.
- 6Record what happened. Note the screen, button, time and any error message; take a screenshot if possible. Do not include passwords or payment details.
Before clearing app or browser data: confirm that any important drafts or unsynced work are saved elsewhere, because clearing data can remove them.